Many IT system outages are preventable with proactive system and computer maintenance and good monitoring. We use a combination of automated enterprise-class systems and daily human checklists to minimize downtime.

These processes are managed by a dedicated, ring-fenced systems team which ensures that maintenance does not suffer in peak periods.

To keep your systems running, we implement:

  • Monitoring agents installed on all servers and PC's
  • Remote monitoring tools for all servers and network devices
  • Monitoring of internet connection availability, latency and speeds
  • Monitored anti-virus systems
  • Software patch management
  • Monitoring of backups, disaster recovery and business continuity services

These allow us to avoid typical faults that can cause disruption and downtime, such as:

  • Backups failing to complete
  • Antivirus software not updating itself
  • Security patches missing from servers and PC's
  • Internet connections reaching capacity or service degradation
  • Servers running out of storage space